PRIVACY POLICY

ReinoSpace — Website, Renovation, Interior Design and Related Services

Effective Date: 22 October 2026
Last Updated: 22 October 2026
Website: https://www.reinospace.com
Email: info@reinospace.com
Telephone: +234 704 700 3681
Location: Lagos, Nigeria

1. Introduction

ReinoSpace (“ReinoSpace”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quotation, engage our services, communicate with our team or otherwise interact with our business.

Our services include residential and commercial renovation, interior design, space planning, interior decoration, architectural design coordination, POP ceiling and drywall installation, painting, lighting design, mural painting, feature walls, art integration, material sourcing and related project services.

This Policy is intended to reflect the requirements of the Nigeria Data Protection Act 2023 (NDPA), applicable Nigerian data protection regulations and other privacy laws that apply to our activities.

Where a law in another jurisdiction applies to a particular interaction, we will comply with the relevant requirements to the extent legally applicable.

By using our website or engaging with our business, you acknowledge that you have had the opportunity to read this Policy. Where consent is the required legal basis for a particular activity, we will seek that consent separately where appropriate.

2. Who Is Responsible for Your Personal Data?

ReinoSpace is responsible for determining the purposes and means of processing personal information in connection with its website and business activities, subject to the applicable legal framework.

Business: ReinoSpace
Address or business location: Lagos, Nigeria
Privacy enquiries: info@reinospace.com
Telephone: +234 704 700 3681
Website: https://www.reinospace.com

If ReinoSpace designates a Data Protection Officer or appoints an authorised privacy representative, the relevant contact details will be provided where required by law.

You may use the contact details above to ask questions about this Policy, request access to your personal information, exercise your privacy rights or raise a privacy complaint.

3. Personal Information We Collect

The information we collect depends on how you interact with ReinoSpace. We aim to collect information that is relevant and reasonably necessary for the applicable purpose.

3.1. Information you provide directly

We may collect:

• Your name and preferred form of address.
• Email address and telephone number.
• Contact address and project location.
• Details of your property, premises or organisation where relevant to a project.
• Your renovation, interior design or decoration requirements.
• Your preferred style, budget range, project timeline and material selections.
• Information you provide through contact forms, quotation requests, emails, telephone calls, messaging applications or consultations.
• Photographs, videos, floor plans, drawings, measurements and documents you submit for project assessment.
• Billing details, transaction references and payment records necessary to administer an engagement.
• Feedback, complaints, testimonials and other communications you voluntarily provide.
• Business contact information when you communicate with us on behalf of a company or organisation.

Please avoid sending passwords, payment card security codes, identity documents or other sensitive information unless it is genuinely necessary and we have provided an appropriate secure method.

3.2. Information collected when you visit our website

Depending on our website configuration and the technologies in use, we may collect:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages visited, links clicked and time spent on pages.
• Referring website or search engine.
• Approximate location derived from technical information, where available.
• Cookie identifiers and website preference information.
• Technical logs used to maintain security, diagnose errors and prevent abuse.

The information actually collected depends on the tools, hosting services, plugins and analytics technologies active on our website.

3.3. Project and property information

When you commission our services, we may process information about the property and project, including site addresses, access arrangements, floor plans, measurements, photographs, existing conditions, design preferences, material specifications and project progress.

This information is used to assess, plan and deliver the requested work.

Property photographs and site information may reveal personal or confidential details. We therefore aim to limit access to people who reasonably need the information for the project.

3.4. Information from third parties

Where lawful and necessary, we may receive information from:

• A person authorised to make an enquiry on your behalf.
• Your employer, organisation, landlord, property manager or authorised representative.
• Contractors, suppliers and professional advisers involved in a project.
• Payment service providers confirming a transaction.
• Public authorities or publicly available records relevant to a lawful project requirement.
• Website security, hosting, analytics or communication service providers.

Where appropriate, we will take reasonable steps to ensure that the information is relevant and that its collection and use are lawful.

4. How and Why We Use Personal Information

We may process personal information for the following purposes.

4.1. Responding to enquiries

We use your contact details and enquiry information to answer questions, arrange consultations, assess project requirements and communicate with you about our services.

4.2. Preparing quotations and proposals

We use project details, measurements, site photographs, specifications and budget information to prepare estimates, proposals, design concepts and quotations.

4.3. Delivering contracted services

We process relevant information to plan and execute renovation, design, installation, procurement, supervision and related project activities.

4.4. Managing payments and accounts

We use billing information, transaction records and related correspondence to issue invoices, verify payments, maintain accounts, manage refunds and comply with financial or tax obligations.

4.5. Coordinating contractors and suppliers

Where necessary, we share limited project information with authorised contractors, suppliers, consultants and other service providers so they can perform their assigned tasks.

4.6. Improving our website and services

Where permitted by law and supported by our actual website configuration, we may use technical and usage information to understand website performance, identify errors, improve navigation and assess the effectiveness of our content.

4.7. Protecting our business and users

We may process relevant information to prevent fraud, investigate suspected misuse, secure our systems, protect people and property, establish facts in disputes and enforce our lawful contractual rights.

4.8. Meeting legal obligations

We may retain or disclose information where reasonably necessary to comply with applicable laws, lawful requests from competent authorities, accounting requirements, court orders or other legal obligations.

4.9. Marketing and updates

Where permitted by applicable law, we may use contact details to send service updates, company news, project showcases or promotional communications.

We will obtain consent where required. You may opt out of marketing communications at any time using the unsubscribe facility where provided or by contacting us.

Refusing marketing communications will not prevent us from sending essential messages relating to an existing quotation, contract, payment or project.

5. Legal Bases for Processing

Under applicable data protection law, personal information must be processed on a valid legal basis.

Depending on the circumstances, ReinoSpace may rely on:

Consent: Where you have freely agreed to a specific use of your information, such as optional marketing or certain non-essential cookies.

Contractual necessity: Where processing is necessary to respond to your request before entering into a contract or to perform a contract with you.

Legal obligation: Where processing is necessary to meet applicable legal, regulatory, accounting or tax requirements.

Legitimate interests: Where processing is necessary for a legitimate business purpose, such as maintaining website security, managing business records, preventing fraud or handling disputes, provided that the applicable legal conditions are satisfied and your rights are appropriately protected.

Other lawful grounds: Where another legal basis is available and applicable under Nigerian or other relevant law.

Where we rely on consent, you may withdraw it. Withdrawal does not invalidate processing lawfully undertaken before the withdrawal, and we may continue processing information where another valid legal basis applies.

If we need information to fulfil a contract or meet a legal obligation and you choose not to provide it, we may be unable to provide the requested service or complete the relevant transaction.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies, depending on the features and services enabled.

Cookies are small files stored on your device that can support website functionality, remember preferences, improve security or measure website usage.

6.1. Types of cookies

Where implemented, cookies may include:

Strictly necessary cookies: These support essential website functions, security, form submissions or other features required for the website to operate.

Preference cookies: These remember settings or preferences to improve your browsing experience.

Analytics cookies: These help measure website traffic, page performance and visitor interactions.

Marketing cookies: These may be used to measure advertising performance or support relevant advertising where such technologies are enabled.

6.2. Your cookie choices

Where required by law, non-essential cookies or similar technologies will be activated only after obtaining the necessary consent.

If our website provides a cookie preference tool, you can use it to review or change your choices. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Browser-based cookie controls do not necessarily remove information already held by third-party providers.

6.3. Third-party technologies

Some website functions may be provided by third parties, such as hosting providers, analytics services, embedded media, security tools or form-processing services.

Those providers may collect technical information through their own technologies, subject to their configurations and applicable privacy terms.

ReinoSpace will update this section as necessary to reflect the technologies actually used on the website.

7. When We Share Personal Information

We do not treat personal information as a commodity to be sold. We do not sell personal information to third parties for their own independent marketing purposes as a standard business practice.

We may disclose relevant information in the following circumstances.

7.1. Contractors and project personnel

We may share relevant project details with workers, subcontractors, installers, designers, site supervisors and other authorised personnel who need the information to perform the agreed work.

7.2. Suppliers and procurement partners

We may provide necessary information to suppliers or procurement partners to source materials, arrange deliveries, confirm specifications and coordinate installation.

7.3. Professional advisers

We may share information with lawyers, accountants, insurers, auditors or other professional advisers where reasonably necessary for legitimate business, contractual or legal purposes.

7.4. Technology and business service providers

We may use third-party providers for website hosting, cloud storage, email, communication, form processing, security, analytics, accounting and other business functions.

These providers may process personal information on our behalf or under their own legal responsibilities, depending on the service.

Where required, we will put appropriate contractual and organisational safeguards in place.

7.5. Payment providers and financial institutions

Payment details may be processed by banks or payment service providers involved in a transaction. Where possible, we rely on the provider’s payment infrastructure rather than collecting unnecessary payment card information ourselves.

7.6. Authorities and legal proceedings

We may disclose information where required or permitted by law, including to competent regulators, law enforcement authorities, courts or other authorised bodies.

7.7. Business restructuring

If our business undergoes a merger, restructuring, acquisition or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Where a recipient processes information for its own purposes, its independent privacy responsibilities may also apply.

8. International Transfers of Personal Information

Some technology providers or business partners may store or process information outside Nigeria.

Where personal information is transferred internationally, ReinoSpace will take steps required by applicable law to establish a lawful basis for the transfer and apply appropriate safeguards.

These safeguards may include an applicable adequacy decision, approved transfer arrangements, contractual protections or another legally recognised transfer mechanism.

The safeguards available depend on the destination, the recipient, the information involved and the circumstances of the transfer.

You may contact us to request further information about relevant international transfers, subject to lawful restrictions and the protection of confidential information.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods depend on the type of information, the nature of the relationship and the reason for processing.

Examples include:

• General enquiries: Retained for a reasonable period to respond, follow up where appropriate and maintain relevant business records.
• Quotations and proposals: Retained while the proposal remains active and for a reasonable period afterwards, including where necessary to resolve follow-up enquiries or disputes.
• Client contracts and project records: Retained for the duration of the engagement and for an appropriate period afterwards to administer warranties, resolve disputes, maintain records and meet legal obligations.
• Invoices and financial records: Retained for the period required by applicable tax, accounting and other legal requirements.
• Marketing preferences: Retained as necessary to honour your communication preferences and demonstrate compliance with applicable consent requirements.
• Website security logs: Retained for a period proportionate to security, troubleshooting and operational needs.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, unless continued retention is legally justified.

Some information may remain temporarily in secure backups or archives until it is overwritten or deleted through established retention procedures.

10. How We Protect Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the systems and services used, these measures may include:

• Restricting access to authorised personnel.
• Using account security measures and appropriate access controls.
• Maintaining reasonable website and software security practices.
• Using reputable hosting and service providers.
• Limiting the information collected to what is reasonably necessary.
• Maintaining appropriate records and procedures for handling privacy requests.
• Reviewing relevant security risks and taking corrective action when needed.

No website, electronic communication channel or storage system can be guaranteed completely secure. We therefore cannot promise absolute security.

You should avoid sending highly sensitive information through ordinary email or unsecured messaging channels unless we have confirmed an appropriate method.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any required regulatory notification and communication to affected individuals.

11. Your Privacy Rights

Subject to applicable law and any lawful exceptions, you may have the right to:

Be informed: Understand how and why your personal information is processed.

Access your information: Request confirmation of whether we process your personal data and obtain access to relevant information.

Correct inaccurate information: Request correction or completion of personal information that is inaccurate, incomplete or out of date.

Request deletion: Ask us to delete personal information where the applicable legal conditions are satisfied.

Restrict processing: Request that certain processing activities be restricted in circumstances recognised by law.

Object to processing: Object to particular uses of your information where applicable, including certain processing based on legitimate interests and direct marketing.

Withdraw consent: Withdraw consent where consent is the basis for processing.

Data portability: Request a copy of certain information in a commonly used format, where the legal requirements for portability are met.

Automated decision-making: Exercise applicable rights concerning decisions made solely through automated processing where those decisions have legal or similarly significant effects.

Complain to a regulator: Lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority, as applicable.

These rights are not absolute in every circumstance. Some requests may be subject to legal exceptions, retention requirements, the rights of other people or the need to establish, exercise or defend legal claims.

12. How to Exercise Your Rights

To make a privacy request, contact:

Email: info@reinospace.com
Subject: Privacy Request

Please describe the information or processing activity concerned and the action you are requesting.

We may ask for reasonable information to verify your identity or authority to act on another person’s behalf. We will not request unnecessary identification documents.

We aim to respond within the timeframe required by applicable law. Where a request cannot be fully fulfilled, we will explain the reason where legally required and identify any available options.

There is no charge for ordinary lawful requests unless a fee is permitted by law, such as for a manifestly unfounded or excessive request.

If you are dissatisfied with our response, you may contact the Nigeria Data Protection Commission or another competent authority, as appropriate.

13. Marketing Communications

We may communicate with existing or prospective clients about quotations, project updates, service information and related business matters.

Where we send promotional content, we will comply with applicable marketing and privacy requirements.

You may opt out of marketing at any time by using the unsubscribe option provided or contacting info@reinospace.com.

We will act on valid opt-out requests within the applicable legal timeframe. We may retain limited information necessary to record your preference and prevent future unwanted marketing.

Opting out of marketing does not prevent us from sending essential communications concerning an active project, contract, payment, safety issue or legal obligation.

14. Photographs, Videos and Client Projects

ReinoSpace may create or receive photographs, videos, drawings and other records during design consultations, site assessments, installation work and project completion.

These materials may contain information about private homes, workplaces, occupants, staff, visitors, possessions, security arrangements or identifiable individuals.

14.1. Use for project delivery

We may use project images and records as reasonably necessary to assess site conditions, plan work, coordinate contractors, document progress, verify completion and administer the relevant project.

14.2. Portfolio and promotional use

We may wish to display completed projects in our portfolio, website, social media, presentations or promotional materials.

We will obtain any consent or permission required by law before publishing identifiable people, private property details or other material where consent or another lawful basis is necessary.

Where appropriate, we may anonymise images, crop sensitive areas or remove identifying details.

14.3. Client-provided images

If you provide photographs, floor plans, artwork or other material, you should ensure that you are authorised to share it with us for the relevant purpose.

Please avoid including unrelated personal documents, financial information or images of people who have not agreed to their inclusion where consent is required.

14.4. Withdrawal of permission

Where publication relies on consent, you may withdraw that consent for future use by contacting us. Withdrawal does not make prior lawful use unlawful, and it may not be possible to retrieve material already lawfully distributed or copied by independent third parties.

15. Children and Minors

Our services and website are primarily directed at adults and organisations commissioning design, renovation and related services.

We do not knowingly collect children’s personal information for marketing purposes without an appropriate lawful basis and any required authorisation.

If a parent, guardian or other authorised person believes that a child has provided personal information inappropriately, they may contact us to request a review.

Where the law requires parental or guardian authorisation or additional safeguards, we will apply those requirements to the relevant processing.

16. Third-Party Websites and Embedded Content

Our website may contain links to external websites, social media platforms, map services, videos or other embedded content.

When you follow an external link or interact with third-party content, that provider may collect information about your device, activity or preferences under its own privacy policy.

ReinoSpace does not control the independent privacy practices of third-party websites and services. You should review their privacy notices before providing personal information or using their features.

A link to another website does not mean that ReinoSpace endorses every statement or privacy practice of that provider.

17. Business Contacts, Contractors and Suppliers

If you contact ReinoSpace as a supplier, contractor, consultant, employee representative or business partner, we may process your business contact information and related communications to assess enquiries, manage working relationships, administer contracts, arrange site access and meet legal obligations.

Where a project requires sharing contact details or other information with a client, supplier or authorised project participant, we will limit the disclosure to what is reasonably necessary and lawful.

Individuals acting on behalf of an organisation should ensure that they have authority to provide the information they submit.

18. Confidentiality and Commercial Information

Some project communications may contain commercially sensitive information, including budgets, quotations, design concepts, property details, drawings and business plans.

We use such information for the purposes for which it was supplied, subject to our contractual obligations and applicable law.

Where a separate confidentiality or non-disclosure agreement applies, that agreement will govern the relevant confidential information to the extent of any inconsistency with this Policy.

This Privacy Policy does not itself create an unrestricted right to publish or disclose confidential project information.

19. International Visitors and Other Applicable Laws

Although ReinoSpace operates from Nigeria, our website may be accessed from other countries.

Certain international privacy laws may apply where our activities meet their territorial or other legal requirements. Where applicable, we will take reasonable steps to meet those requirements for the relevant processing.

The availability of a website to visitors in another country does not automatically mean that every law of that country applies to all ReinoSpace activities.

If you believe a particular international privacy law applies to your interaction with us, you may contact us for clarification.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technology, business practices or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain fresh consent before implementing a material change that requires it.

We encourage visitors and clients to review this page periodically.

21. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, need information about our data handling practices or want to raise a concern, please contact:

ReinoSpace
Lagos, Nigeria

Email: info@reinospace.com
Telephone: +234 704 700 3681
Website: https://www.reinospace.com

Please use the subject line “Privacy Request” for access, correction, deletion, objection or other personal data requests.

We will review privacy enquiries and respond in accordance with applicable law.

22. Applicable Law

This Privacy Policy is intended to operate consistently with the Nigeria Data Protection Act 2023 and other applicable Nigerian laws.

Where another jurisdiction’s mandatory data protection law applies to a particular processing activity, that law will also be considered to the extent required.

Nothing in this Policy is intended to limit a privacy right, regulatory remedy or legal protection that cannot lawfully be excluded.

End of Privacy Policy.